Refund policy

CONDITIONS TO COMPLETE A RETURN

At HANNOU, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, you have the option to return the product and receive a refund under the following conditions:

Timeframe for Returns: You have 14 days from the date of shipment to return your item.

Condition of Returned Items: All returned items must be in their original, unused condition, with all tags and labels attached.

Return Process

Please contact our customer service team at byhannou@outlook.com to initiate the return process. You will be provided with a return authorization number and detailed instructions on how to return your item.

Refund Process

Once we receive your returned item and confirm it meets the above conditions, we will process your refund. The refund will be issued to the original method of payment within 5 days.

Shipping Costs

The customer is responsible for return shipping costs.

If you have any questions or need further assistance, please do not hesitate to contact our customer service team.

Thank you for shopping with our company HANNOU.